Get tickets

Check all tickets

Endpoint

Method	URI
POST	https://apiv2.keliweb.it/api/v2/keliweb/get-tickets

Request Parameters

Parameter	Type	Description	Required
HTTP headers: Authorization	string	Bearer + the token to access APIs	Required
limitstart	integer	The offset for the returned quote data (default: 0)	Optional
limitnum	integer	The number of records to return (default: 25)	Optional
deptid	integer	Obtain tickets in a specific department	Optional
email	string	Find tickets for a specific non-client email address	Optional
status	string	Find tickets matching a specific status. Any configured status plus: Awaiting Reply, All Active Tickets, My Flagged Tickets	Optional
subject	string	Find tickets containing a specific subject - uses approximate string matching.	Optional

Response Parameters

Parameter	Type	Description
result	string	The result of the operation: success or error
totalresults	integer	The total number of results available
startnumber	integer	The starting number for the returned results
numreturned	integer	The number of results returned
tickets	array	An array of tickets matching the criteria passed

Example Request (PHP Curl)

            

                    $curl = curl_init();
                    
                    curl_setopt_array($curl, array(
                      CURLOPT_URL => "https://apiv2.keliweb.it/api/v2/keliweb/get-tickets",
                      CURLOPT_RETURNTRANSFER => true,
                      CURLOPT_ENCODING => "",
                      CURLOPT_MAXREDIRS => 10,
                      CURLOPT_TIMEOUT => 0,
                      CURLOPT_FOLLOWLOCATION => false,
                      CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
                      CURLOPT_CUSTOMREQUEST => "POST",
                      CURLOPT_POSTFIELDS =>
                        http_build_query(
                                array()
                            ),
                      CURLOPT_HTTPHEADER => array(
                        "Content-Type: multipart/form-data",
                        "X-Requested-With: XMLHttpRequest",
                        "Authorization: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NhMmNlNkNjNhMmU2MmUxIzZDRkODY5MS1mMDMzLTQ1MWMtYjU-3EHc",
                      ),
                    ));
                    
                    $response = curl_exec($curl);
                    $err = curl_error($curl);
                    
                    curl_close($curl);
                    
                    if ($err) {
                      echo "cURL Error #:" . $err;
                    } else {
                      echo $response;
                    }

            
        

Example Request (jQuery AJAX)

            
                    var form = new FormData();

                    var settings = {
                        "async": true,
                        "crossDomain": true,
                        "url": "https://apiv2.keliweb.it/api/v2/keliweb/get-tickets",
                        "method": "POST",
                        "headers": {
                            "Authorization": "Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImp0aSI6ImNjMDEwYWVlYmUzMjMxMmZlZjBiNzRjYTBhMmNlNDc2MjNjNhMMTA1MzJjODk1In0",
                            "cache-control": "no-cache",
                        },
                        "processData": false,
                        "contentType": false,
                        "mimeType": "multipart/form-data",
                        "data": form
                    }

                    $.ajax(settings).done(function (response) {
                        console.log(response);
                    });
            
        

Example Response (JSON payload)

            
                {
                    "result": "success",
                    "totalresults": "1",
                    "startnumber": 0,
                    "numreturned": 1,
                    "tickets": {
                        "ticket": [
                            {
                                "id": "1",
                                "tid": "516757",
                                "deptid": "1",
                                "userid": "1",
                                "name": "Cynthia Reilly",
                                "email": "testuser@whmcs.com",
                                "cc": "",
                                "c": "KPqH7yG3",
                                "date": "2016-01-01 06:26:29",
                                "subject": "This is a sample ticket",
                                "status": "Answered",
                                "priority": "Medium",
                                "admin": "admin admin",
                                "attachment": "",
                                "lastreply": "2016-01-01 06:30:16",
                                "flag": "0",
                                "service": ""
                            }
                        ]
                    }
                }